Ascension Ventures (“we,” “our,” or “us”) operates AscendChat and this website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read it carefully.
01
Information We Collect
- Account Information — When you register, we collect your name, email address, company name, and password.
- Usage Data — We automatically collect information about how you interact with our service, including IP addresses, browser type, pages visited, and time spent.
- Chat & Conversation Data — We store chat transcripts generated by AscendChat on your website to power analytics and improve the AI model.
- Payment Information — Billing details are processed and stored by our payment provider (Stripe). We do not store full card numbers.
- Cookies & Tracking — We use cookies and similar technologies to maintain sessions, analyze traffic, and personalize your experience.
02
How We Use Your Information
- To provide, operate, and maintain the AscendChat service.
- To process payments and send billing-related communications.
- To send transactional emails (account setup, password reset, receipts).
- To send product updates and marketing emails (you may opt out at any time).
- To analyze usage patterns and improve our AI models and features.
- To detect, prevent, and address security or technical issues.
- To comply with applicable legal obligations.
03
Sharing of Information
- We do not sell your personal information.
- We may share data with trusted third-party service providers (e.g., cloud hosting, analytics, payment processing) who assist us in operating our service, under strict confidentiality agreements.
- We may disclose information if required by law, court order, or governmental authority.
- In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
04
Data Retention
- We retain your personal data for as long as your account is active or as needed to provide the service.
- You may request deletion of your account and associated data at any time by emailing us at privacy@ascensionventures.com.
- Certain data may be retained for longer periods where required by law or for legitimate business purposes such as fraud prevention.
05
Security
- We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular security audits.
- No method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
06
Your Rights
- Access — You have the right to request a copy of the personal data we hold about you.
- Correction — You may request that we correct inaccurate or incomplete data.
- Deletion — You may request deletion of your personal data, subject to legal exceptions.
- Portability — You may request your data in a structured, machine-readable format.
- Objection — You may object to processing based on legitimate interests or for direct marketing.
- To exercise any of these rights, contact us at privacy@ascensionventures.com.
07
Cookies
- We use essential cookies (required for the service to function), analytics cookies (to understand usage), and preference cookies (to remember your settings).
- You may disable non-essential cookies through your browser settings or our cookie preference center. Disabling essential cookies may affect service functionality.
08
Children's Privacy
- Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.
09
Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use of the service after changes constitutes acceptance of the revised policy.
10
Contact Us
- If you have questions or concerns about this Privacy Policy, please contact us at privacy@ascensionventures.com or write to: Ascension Ventures